Frequently Asked Questions

  • Do you offer free estimates?

    Yes, Helps Drain & Septic Service provides free estimates for all services. We often provide ballpark estimates over the phone and deliver detailed quotes within 24-48 hours.

  • Are you certified for septic inspections?

    Yes, we're certified by the State of Iowa to perform Time of Transfer (TOT) septic tank inspections required during property sales throughout North Central Iowa.

  • How long does excavation take?

    Excavation is typically scheduled within 90 days of approval. For other services, we provide specific timeframes when delivering your quote.

  • What's included in camera inspections?

    Our state-of-the-art video inspection identifies cracks, roots, and buildup in underground lines. You receive a full video report showing exact problem locations.

  • Do you use chemicals for cleaning?

    No, our high-pressure water jetting clears grease, roots, and buildup without harsh chemicals. This method restores full flow safely and effectively.

  • How long have you been operating?

    Helps Drain & Septic Service has been family-owned and operated since 2006, with over 15 years of experience in the drain and septic industry.

  • What areas do you serve?

    We serve Clear Lake, Mason City, Garner, and rural properties throughout Hancock and Cerro Gordo Counties in North Central Iowa.

  • Can you handle commercial properties?

    Yes, we provide services for both residential and commercial clients, including commercial kitchens, garages, and small businesses throughout our service area.

  • What's hydro excavating used for?

    Hydro excavating uses pressurized water and vacuum technology to dig safely around utilities and foundations, reducing pipe damage risk compared to mechanical digging.

  • Do you guarantee your work?

    When applicable we provide guarantees and warranties which are delivered at the time of your quote. Call (641) 423-0101 for specific warranty details.

  • Can you install new septic systems?

    Yes, we provide end-to-end septic system installation including design, excavation, tank installation, and final testing to meet current Iowa health department standards.